In our previous article, we talked about how every enterprise transformation is rooted in empathy. In this episode of Spirited Dialogue hosted by Transformity. Asanka and I drill down deeper to explore why organizations must identify the pain that people are experiencing – internal or external – and apply the right approaches to reduce that pain. Asanka introduced the analogy of painkillers and vitamins and how leaders should not be tempted to take vitamins to reduce the pain and instead must focus on the right painkillers for the problem.
In other words, organizational leaders must take an outside-in approach and look from the end user’s point of view with empathy to identify the problem and employ the right solution to address the real problems. If you have a story that you would like to share about how your organization tackled the painkillers vs. vitamins problem or was impacted by it, we would love to hear from you.
Asanka’s goal is to connect humans and technology by helping organizations implement digital transformation programs that result in consumer-driven digital applications. In his current role as the Chief Technology Officer, Asanka drives efforts to create, refine, and enhance WSO2’s corporate reference architecture and is responsible for spearheading a thought leadership outlook that defines WSO2’s corporate reference methodology for development, customer success, and implementation. Working closely with customers, partners, and analysts, he evangelizes WSO2’s technology vision. Asanka has over 20 years of industry experience, which includes designing and implementing highly scalable distributed systems, SOA, and microservice architectures in the financial domain, mobile platforms, and various business integration solutions. He is also a committer of the Apache Software Foundation. Asanka is a regular speaker at numerous global events and many tech meetups in San Francisco Bay Area.
Dr. Gautham Pallapa is a Senior Executive Advisor for VMware. He works with C-Suite and executives at Global 2000 enterprise customers in transforming their strategy, processes, technologies, culture, and people to achieve their objectives and business outcomes. His mantra is "Transform with Empathy" and has successfully led several business transformations and cloud modernization efforts in various industry verticals. Gautham is an agile coach, a Lean Six Sigma Black Belt, a SAFe Agilist, and an Ambassador for the DevOps Institute. He writes/talks/works on transformation, elevating humans, helping underprivileged people, and giving back to the community. Gautham was awarded the 2018 Tech leader of the year by AIM for his contributions. He has an upcoming book called "Leading with Empathy" which explores these topics in detail.