Episode Summary In our latest discussion, we delve into the critical role of change agents in driving successful business transformations. Here are the key takeaways: In conclusion, the success of business transformations hinges on identifying and empowering the right change agents. These individuals should be passionate, aligned with the organization’s goals, and equipped with a […]

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In our previous episode of Spirited Dialogue hosted by Transformity, we talked about how executives can define quantifiable success for the business outcome that they have identified. We discussed, with some examples, how leaders can quantify their definition of success for business outcomes and got some good feedback. In this episode, we drill in deeper […]

In our previous episode of Spirited Dialogue hosted by Transformity, we talked about identifying business value is the first step of a digital transformation journey and is essential for strategic planning, resource allocation, risk management, and ensuring alignment with the organization’s long-term goals. Here are some examples of real world business outcomes some of our […]

In our previous episode of Spirited Dialogue, Asanka and I explored how leaders can transform organizations through First Principle Thinking. By identifying and challenging assumptions, breaking down problems into their fundamental principles, and employing our understanding to develop new strategies and solutions, we can unlock innovation and exceed customer expectations. Businesses that leverage this strategy […]

Spirited Dialogue – Episode 7 In our previous episode, we delved into the fascinating concept of leveraging a digital double to enhance the customer experience. This digital entity, combining human identity and personality, operates based on user intent and situation. However, we also emphasized the need for a pragmatic approach that considers ethical and privacy […]

In a previous episode, we discussed the evolution of an organization from a product-centric organization to a service-centric organization and eventually into an experience-centric organization. As customer behavior evolves, it’s important to take an outside-in approach when designing products and systems. The focus should be on creating a positive customer experience, and transitioning to an […]

In Episode 1 of our Spirited Dialogue data strategy series “Data-Driven: Leveraging Data for a Superior Digital Experience,” we were joined by Sunil Sharma, our subject matter expert on data. We talked about what a good data strategy is and why it is valuable to an organization, especially in this hyper-dynamic, digital-native, experience economy that we live in. […]

Spirited Dialogue: Episode 2 of Data-Driven: Leveraging Data for a Superior Digital Experience In Episode 1 of our Spirited Dialogue data strategy series “Data-Driven: Leveraging Data for a Superior Digital Experience,” we were joined by Sunil Sharma, our subject matter expert on data. We talked about the value of a good data strategy and utilizing […]

Asanka and I were going back and forth on the topics we must tackle on Spirited Dialogue. We both landed on the exciting topic of data and how it drives business strategy, tactics, and outcomes. But it is a vast topic with so many aspects of data that we felt we could not do any […]

The role of a Chief Digital Officer (CDO) became increasingly prominent in recent years as businesses sought to adapt to a digital-first strategy. The CDO was entrusted with driving business transformation, often overseeing the development and implementation of digital strategies and technologies.  However, there has been some debate over whether the CDO is still necessary […]

In 2022, we focused a lot on people and work-life balance. Our discussions on talent attraction and retention were well received, and they spurred several insightful and influential conversations with organizational leaders. In 2023,  we will focus a lot on Business value and outcomes. As you know, we also announced that Asanka and I are […]

In our previous article, we talked about how every enterprise transformation is rooted in empathy. In this episode of Spirited Dialogue hosted by Transformity. Asanka and I drill down deeper to explore why organizations must identify the pain that people are experiencing – internal or external – and apply the right approaches to reduce that […]

Almost every organization today is undergoing some form of digital transformation. It could be to deliver better experiences to the customers (speed to value), improve flow within a value stream (flow modernization), or implement better ways of working for a remote workforce (reduce manual toil). While there are different approaches to each of these outcomes, […]

As a followup to our previous post, Asanka and I share the motivation for our upcoming book and what to expect from it on Spirited Dialogue. We will be releasing short snippets and tidbits throughout our collaborative journey.

As humanity shifted to a contactless, digital-first operating model, it has become essential for organizations to deliver value to their customers and the market frequently and consistently. Speed to value has become a critical key performance indicator for success, resulting in a need to reduce friction in flow and invest in technologies to achieve a […]

We initiated Transformity in the summer of 2020 and blogged about various learnings from our industry experiences and our interactions with executives. This thought leadership was showcased as a collection of transformation articles. In 2022, we also launched a video/podcast called “Spirited Dialog” as another channel to disseminate our ideas to a broader audience. Interestingly, […]

In the previous episode of Spirited Dialogue, Asanka and I discussed the challenges of talent attraction in these challenging times of the Great Resignation or the Great Introspection, and how leaders should modernize their recruiting processes and evaluate candidates as humans and not as an aggregate of skills. In this episode, we look at the […]

The Great Resignation, the Great Reimagination, or the Grand Reset have drastically impacted almost every industry vertical. Organizational leaders must modernize their hiring and retention mechanisms and nurture a positive culture.In this Spirited Dialogue hosted by Transformity, Asanka and I discuss how leaders can improve talent attraction within their organizations over some fine spirits. In […]

The Great Resignation has become a critical discussion topic in many executive forums and a cause for concern with enterprises. In this contact-free, digital experience economy, organizational leaders must rethink their strategies for delivering customer-centric products and services in considerably shorter cycles and ensure that this delivery is sustainable, creates a competitive advantage, and is […]