In a previous episode, we discussed the evolution of an organization from a product-centric organization to a service-centric organization and eventually into an experience-centric organization. As customer behavior evolves, it’s important to take an outside-in approach when designing products and systems. The focus should be on creating a positive customer experience, and transitioning to an […]

In Episode 1 of our Spirited Dialogue data strategy series “Data-Driven: Leveraging Data for a Superior Digital Experience,” we were joined by Sunil Sharma, our subject matter expert on data. We talked about what a good data strategy is and why it is valuable to an organization, especially in this hyper-dynamic, digital-native, experience economy that we live in. […]

Spirited Dialogue: Episode 2 of Data-Driven: Leveraging Data for a Superior Digital Experience In Episode 1 of our Spirited Dialogue data strategy series “Data-Driven: Leveraging Data for a Superior Digital Experience,” we were joined by Sunil Sharma, our subject matter expert on data. We talked about the value of a good data strategy and utilizing […]

Asanka and I were going back and forth on the topics we must tackle on Spirited Dialogue. We both landed on the exciting topic of data and how it drives business strategy, tactics, and outcomes. But it is a vast topic with so many aspects of data that we felt we could not do any […]

The role of a Chief Digital Officer (CDO) became increasingly prominent in recent years as businesses sought to adapt to a digital-first strategy. The CDO was entrusted with driving business transformation, often overseeing the development and implementation of digital strategies and technologies.  However, there has been some debate over whether the CDO is still necessary […]

In 2022, we focused a lot on people and work-life balance. Our discussions on talent attraction and retention were well received, and they spurred several insightful and influential conversations with organizational leaders. In 2023,  we will focus a lot on Business value and outcomes. As you know, we also announced that Asanka and I are […]

In our previous article, we talked about how every enterprise transformation is rooted in empathy. In this episode of Spirited Dialogue hosted by Transformity. Asanka and I drill down deeper to explore why organizations must identify the pain that people are experiencing – internal or external – and apply the right approaches to reduce that […]

Almost every organization today is undergoing some form of digital transformation. It could be to deliver better experiences to the customers (speed to value), improve flow within a value stream (flow modernization), or implement better ways of working for a remote workforce (reduce manual toil). While there are different approaches to each of these outcomes, […]

As a followup to our previous post, Asanka and I share the motivation for our upcoming book and what to expect from it on Spirited Dialogue. We will be releasing short snippets and tidbits throughout our collaborative journey. Authors Dr. Gautham Pallapa Dr. Gautham Pallapa is a Senior Executive Advisor for VMware. He works with […]

As humanity shifted to a contactless, digital-first operating model, it has become essential for organizations to deliver value to their customers and the market frequently and consistently. Speed to value has become a critical key performance indicator for success, resulting in a need to reduce friction in flow and invest in technologies to achieve a […]

We initiated Transformity in the summer of 2020 and blogged about various learnings from our industry experiences and our interactions with executives. This thought leadership was showcased as a collection of transformation articles. In 2022, we also launched a video/podcast called “Spirited Dialog” as another channel to disseminate our ideas to a broader audience. Interestingly, […]

In the previous episode of Spirited Dialogue, Asanka and I discussed the challenges of talent attraction in these challenging times of the Great Resignation or the Great Introspection, and how leaders should modernize their recruiting processes and evaluate candidates as humans and not as an aggregate of skills. In this episode, we look at the […]

The Great Resignation, the Great Reimagination, or the Grand Reset have drastically impacted almost every industry vertical. Organizational leaders must modernize their hiring and retention mechanisms and nurture a positive culture.In this Spirited Dialogue hosted by Transformity, Asanka and I discuss how leaders can improve talent attraction within their organizations over some fine spirits. In […]

The Great Resignation has become a critical discussion topic in many executive forums and a cause for concern with enterprises. In this contact-free, digital experience economy, organizational leaders must rethink their strategies for delivering customer-centric products and services in considerably shorter cycles and ensure that this delivery is sustainable, creates a competitive advantage, and is […]

Observability has become a common topic among DevSecOps, and a must-have for mission-critical production runtime environments. Furthermore, application architecture and development consider observability as a severe design principle. As a result, observability becomes crucial, and the collected data becomes an input to the observability platform for processing and delivering value. We will not focus on […]

As the world prepares to go into the holiday break, it is customary to reflect upon this year and employ those insights into the following year. Let’s look at how the last two years have changed us and how organizations can rethink and reimagine their strategies for a successful business transformation. Shift to a digital-first […]

The world has shifted to a digital-first, contactless, remote operating environment and disrupted our dominant working modes. This shift has forced us to overhaul our current execution, communication, and collaboration methods while adapting to a hybrid work environment. It has translated into long hours of remote working, video conferences, an overabundance of communication, and a […]

Our previous articles explored the messy middle and how business architecture is integral to a business transformation strategy. Thanks to the pandemic and its aftermath, almost every organization launched transformative initiatives, but the success of delivering customer delight has varied. Enterprise agility has rapidly become a crucial differentiator in a business’s long-term resiliency. While the […]

Almost every enterprise has launched or accelerated its business transformation journey over the last 18 months. However, it has not been smooth sailing for some companies. There is no silver bullet or cookie-cutter approach to business transformation. Several organizations succumb to the fallacy of starting with a technology modernization approach first and snowballing their technical […]

So far, we have discussed  the difference between change and transformation, and how to approach a build vs. buy paradigm how a maturity model can guide and visualize an organization’s transformation journey how business architecture is the first step to declutter the messy middle. In this post, we will dive deeper into business architecture and […]