In our previous article, we talked about how every enterprise transformation is rooted in empathy. In this episode of Spirited Dialogue hosted by Transformity. Asanka and I drill down deeper to explore why organizations must identify the pain that people are experiencing – internal or external – and apply the right approaches to reduce that pain. Asanka introduced the analogy of painkillers and vitamins and how leaders should not be tempted to take vitamins to reduce the pain and instead must focus on the right painkillers for the problem.
In other words, organizational leaders must take an outside-in approach and look from the end user’s point of view with empathy to identify the problem and employ the right solution to address the real problems. If you have a story that you would like to share about how your organization tackled the painkillers vs. vitamins problem or was impacted by it, we would love to hear from you.
