In our previous episode of Spirited Dialogue hosted by Transformity, we talked about how executives can define quantifiable success for the business outcome that they have identified. We discussed, with some examples, how leaders can quantify their definition of success for business outcomes and got some good feedback.
In this episode, we drill in deeper and explore how to find the right measures that need to be tracked to inform leaders if they are on the right track to success. We share why it is important to identify the right metrics for each business outcome in a digital transformation, along with a story to underscore this point. We went through some use cases of what the potential metrics could be for customer-centric, people-centric, and technology-centric business outcomes.
We expanded on the customer-centric healthcare-focused outcome of improving patient experience by reducing wait time and the hospitality industry-focused outcome of providing a contactless experience to travelers. From a process perspective, we looked at how we can measure the success of having smaller, more frequent releases of customer features to production and a tech-centric outcome of modernizing applications onto a cloud-native stack. We identified some of the metrics that would matter for these business outcomes.
We also introduced the aSPIRE framework – a way to identify relevant metrics to Accelerate Security, Productivity, Impact, Resilience, and Efficiency as organizations modernize their applications or traverse their digital transformation journey.
We hope you enjoy this episode as much as we did. Please share your thoughts and insights with us through our contact form or on social media. We look forward to continuing the conversation with you.
References:
- The Infinite Game – Simon Sinek
